Fraud Fighters
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Is the Royal Mail text a scam?

Yes, if it asks you to pay to redeliver it. Royal Mail only texts or emails about a fee when customs charges are due, and a grey "Fee to Pay" card also comes through your door. Evri never charges a redelivery fee.

Arrives by Text, email. Pretends to be: Royal Mail, Evri, DPD, Parcelforce.

How to spot it

Message1Royal Mail

Royal Mail: We could not deliver your parcel. 2Pay a small fee to book a new delivery.

3https://.com/redelivery

Example: rebuilt from Royal Mail, Evri and Which? warnings, which describe the message but do not print it in full. We blacked out the dark parts.

  1. The sender's name can be faked: seeing "Royal Mail" proves nothing
  2. A fee to "release" or "redeliver" it
  3. A link and a deadline
  4. Other signs to watch for
  5. A parcel you are not expecting
  6. "Dear customer" instead of your name

How it works

A text or email says a parcel could not be delivered, or is being held. It asks for a small fee. The link goes to a copy of the real website and asks for your card details, and sometimes a code from your bank. The small fee is the bait: the criminals use your card later. Some links ask you to install an app to "track" the parcel. That app can steal your bank passwords.

What to do

  1. Do not tap the link. Check on the Royal Mail or Evri website or app, typing the address yourself, with the tracking number from the shop.

  2. Forward the text to 7726. It is free. If a real fee is due, Royal Mail leaves a grey "Fee to Pay" card at your door.

  3. If you have lost money, tell your bank now and report it to Report Fraud (reportfraud.police.uk or 0300 123 2040) with your screenshots; in Scotland, call Police Scotland on 101. If someone is coming to your home to collect money or cards, call 999.

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How we know

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